ART. n° 1 - Some attractions are subject to regulations which may limit access in terms of height, age, body build and health conditions. Our Guests should always check safety regulations at the entrance of each attraction and comply with Gardaland staff’s instructions. Check here the restrictions for each attraction.

ART. n° 2 - Guests with disabilities must, before entering the Park, go to the ‘Welcome Desk’ office to receive accessibility information and collect the dedicated Guide. They are also required to check the accessibility conditions of attractions and services in advance on the official Gardaland website. Check here the detailed accessibility information

ART. n° 3 - Some areas may open later than the Park’s opening time. Admittance to the attractions may be terminated earlier than the Park’s timetable, to allow the queues to disperse before the Park closes.

ART. n° 4 - One or more attractions may be out of order for varying lengths of time due to maintenance, safety and/or operational reasons (such as, for example, electrical cuts, bad weather conditions, rain or low temperature, etc...) or due to the organization of special events. The Company reserves the right to close, remove or change, at any time, attractions in the Park. In all these circumstances tickets/season passes will NEITHER be refunded either totally or partially, NOR will be valid for a later date. In case of emergencies, please follow instructions from our Gardaland personnel.

ART. n° 5 - Prior to buying their ticket/ season pass, all Guests should inquire on Gardaland official channels about possible limitations on the use of attractions and general functioning of the Park, due to climatic, technical or operational conditions or numbers of guests. The Company reserves, in any case, the right to change opening/closing time and days of the Park and/or of the attractions, as well as programmed service and events in the Park.

ART. n° 6 - Once the entrance ticket/season pass has been stamped at the turnstiles, it can NOT in any circumstances be refunded (art. 74 DPR 633/72); it must be kept at all times for checks.

ART. n° 7 - It is possible to exit the Park and re-enter on the same day with the application of a stamp on the hand (at the entrance turnstiles). Without this re- entry will be denied.

ART. n° 8 - Admittance to the theatres is permitted until the capacity established by law is reached and is not allowed once the show has started.

ART. n° 9 - Entry with bicycles, skateboards, roller skates, electric scooters, etc. is prohibited. Furthermore, the use of drones or similar devices is not permitted inside the Park.

ART. n° 10 - Dogs are allowed in the Park but must be kept on a leash. They cannot get on any rides, neither access our theatres; they are welcome in designated areas within restaurants which are pointed out by our staff. It is strictly forbidden to leave dogs on their own in the Park: in this case security officers will take them and look after them.

ART. n° 11 - Please do not leave backpacks or bags unattended where not advised or the security personnel will remove them; it is strongly advised not to leave any valuables unattended. Gardaland takes no responsibility for theft or loss of belongings.

ART. n° 12 - Smoking is not allowed inside the Park, except in the expressly indicated areas.

ART. n° 13 - It is forbidden to lie on the benches, to walk on the flower gardens or to use them for picnicking, for children’s games, dog walking or sleeping.

ART. n° 14 - It is forbidden to access the Park, the attractions, live events and catering points while bare chested, barefoot, or in swimsuit.

ART. n° 15 - The Company makes use of video surveillance systems only for security purposes and to protect property and prevent tampering and vandalism. Images are visualized only and exclusively by staff appointed, judicial authorities and the Police.

ART. n° 16 - The Company reserves the right to conduct screening/security checks (using devices such as metal detectors) so that no object/item we may deem dangerous or prohibited is brought into the premises.

ART. n° 17 - In some attractions, identified by an info sign at the entrance, pictures are taken that are later sold as a souvenir of the day spent at the Park. Any unpurchased photos will be deleted at the end of the day.

ART. n° 18 - A person may be removed from the Park due to inappropriate behaviour or failure to comply with one or several articles in these regulations. For more information on access and use of the parking areas, please consult the General Terms and Conditions of Parking.

Please read carefully these General Conditions of Access for guests with disabilities which are an integral part of the General Regulations of the Park (hereinafter "Conditions")

ART. n° 1 - Some attractions are subject to a regulation that may limit access according to health conditions. All guests must always check the rules to be respected at the entrance of each attraction and must comply with the instructions of the staff. Check  the warnings and limitations of each attraction here.

ART. n° 2 - Guests with disabilities and their companions, if any, before accessing the Park, must go to the "Welcome Desk" office to obtain the reductions provided for the guest and any companion, which can be consulted on  the Dedicated Rates Page of the website fantasypark.shop the  Accessibility Section, receive information on accessibility and collect the dedicated Guide. It is also required to inquire in advance about the conditions of accessibility to the attractions and services through the official Gardaland website. Check  out detailed accessibility information here.

ART. n° 3 – At the Welcome Desk, each guest with a disability and his/her companion will receive, in addition to the admission ticket with the applicable reductions referred to in the previous point, all the information on the accessibility of the attractions in the Park, the dedicated Guide mentioned above and a checklist for a self-assessment, in order to understand which limitations are actually applicable to the guest based on his/her condition. The checklist will remain with the guest and/or his/her companion, if any, without Gardaland staff keeping any copy. Based on the outcome of the self-assessment, the guest will receive a wristband or other support that allows selective access to attractions compatible with the result of the self-assessment.

ART. N° 4 – The guest or his/her companion will communicate the outcome of the self-assessment to the operator, in order to issue a bracelet or other mechanism aimed at identifying the attractions compatible with the guest's condition. No Gardaland operator is authorised to request the release of data relating to the guest's state of health other than those indicated in  the Disability Card or equivalent document (by way of example, the certification of severe disability pursuant to Article 3, paragraph 3 of Law 104/92), or further documentation. Should the guest or his/her companion spontaneously provide additional personal data and/or special categories of personal data pursuant to Article 9 of the GDPR, on any medium and in any format, Gardaland collaborators will process such data in compliance with the dedicated Privacy Policy and the applicable national and European Union legislation.

ART. n° 5 – In the event of refusal by guests with disabilities and/or their companions to complete the self-assessment checklist referred to in article 3, they must read, understand and sign a declaration of indemnity provided by Gardaland staff.

Art. n° 6 – If the guest presents on  the Disability Card or equivalent document the indication of the need for accompaniment or 100% disability, or is in possession of a certification of severe disability pursuant to Art. 3, paragraph 3 of Law 104/92, as well as is a minor up to 9 (nine) years of age with a certificate of disability, the guest,  together with a maximum of 3 (three) companions, you will be entitled to receive the  free Priority Pass for the attractions accessible according to your condition, in order to reduce the waiting time for access to the attractions themselves. To use the Priority Pass, it is strictly essential to use the bracelet or other support duly provided by the Gardaland Welcome Desk operators, pursuant to Article 3 of these Conditions.

ART. n° 7 – At the end of the procedures at the Welcome Desk referred to in the previous points, guests with disabilities and their companions, if any, will receive the Accessibility Information Receipt in order to proceed with its subscription.

Entry to the Park must take place in compliance with the General Regulations of the Park, as well as all applicable regulations available in  the Dedicated Section of the website fantasypark.shop

ART. n° 8 – Failure to comply with these conditions by the guest, and/or any accompanying person, may result in the impossibility or prohibition of access to the Park.

ART. n° 9 – In case of need or information, you can contact Customer Service at the following [email protected] address  or at 045/6449777.

ART. 1 - Smoking is not allowed along the queue at the entrance and everywhere else, beside in the expressly forbidden areas.

ART. 2 - Only children with a disability are allowed to enter in a stroller.

ART. 3 - Animals are not permitted inside Gardaland SEA LIFE Aquarium. Leaving dogs unattended or abandoned outside the Aquarium or in the parking area is forbidden; the security sta­ff is charged with removing and securing them. For more information on access and use of the parking areas, please consult the General Terms and Conditions of Parking.

ART. 4 - It is not permitted to consume food or drinks inside the Aquarium.

ART. 5 - Taking photographs is permitted, but the use of flash is severely prohibited.

ART. 6 - It is not allowed to enter the Aquarium, the restaurant and shop while bare-chested or wearing bathing-suits.

ART. 7 - The entrance is not permitted to bikes, skateboards, skates, child’s scooters etc.

ART. 8 - It is not permitted to lie on the benches, to trample on the flowerbed and to picnic, to rest or to make dogs play on the grass.

ART. 9 - Putting hands into the water and tapping on the glass are forbidden.

ART. 10 - It is severely forbidden to throw food and any other object in the tanks.

ART. 11 - Do not leave rucksacks or bags unattended; the security staff is charged with removing them. Do not leave valuables in them. Gardaland SEA LIFE Aquarium and Gardaland deny any responsibility in case of theft or loss.

ART. 12 - Opening hours at SEA LIFE Aquarium are subject to change. We therefore invite all guests to check the Gardaland website and the information totems outside SEA LIFE for further details.

ART. 13 - Tickets to the Aquarium can be purchased at the ticket office inside SEA LIFE up to one hour before closing time.

ART. 14 - Access to the Aquarium is permitted until an hour before closing time. After this time, it will no longer be possible to enter. In any case, if the Aquarium is particularly busy, access may be closed earlier than the above-mentioned time in order to allow the queue to be cleared before closing time.ART. 15 - The entrance to Gardaland SEA LIFE Aquarium is allowed only until the exhaustion of its estimated capacity. For this reason, temporary suspensions of the access may occur.

ART. 16 - It is possible to quit the Aquarium and come back on the same day by showing the specific stamp, which can be requested at the entrance turnstiles. The access will be denied if the stamp is missing.

ART. 17 - For technical reasons, one or more tanks may be under maintenance for short or long periods. In case of bad weather or breakdowns the schedule of talks and feeding demonstrations may change for safety reasons. In all these cases the ticket WILL NOT be reimbursed (nor partially or totally) or validated for another day. In case of emergency, follow the instructions given by Gardaland SEA LIFE Aquarium staff.

ART. 18 - Once the ticket is validated by the turnstiles, it can never be refunded (Art. 74 DPR 633/72). The ticket must be kept intact and shown in case of a fiscal inspection. The entrance ticket grants the right to access for free to all tanks, talks and feeding demonstrations (in the respect of the maximum capacity).

ART. 19 - Before buying the ticket, each guest must inquire about the existence of problems concerning the influx, the climate or blackouts which could limit his/her general fruition of the Aquarium and of the services usually provided.

ART. 20 - In some areas of the Aquarium a video-surveillance system is functioning with the only purpose of granting the guests’ safety, safeguarding the enterprise’s properties and preventing illicit actions. The recorded images can be consulted exclusively by the security staff, authorized members of the staff, legal authorities and police.

ART. 21 - In case one of the rules established by this regulation would be violated, the visitor could be expelled from the Aquarium.

ART. n° 1 - Some rides are subject to a regulation which may restrict access depending on height, age, weight and health conditions. Guests must always check the rules upon entering each ride and obey any instructions given by attendants. Children under the age of 14 may not enter the water park unless accompanied by an adult who is responsible for the child the entire time they stay within the water park. Children aged 14 to 17 can enter LEGOLAND® Water Park accompanied by an adult or on their own. A valid identity document must be shown. Individuals over 18 years of age can access LEGOLAND® Water Park either as an accompanying adult for one or more minors or independently.

ART. n° 2 - Once the entrance ticket has been stamped at the turnstiles, it can NOT in any circumstances be refunded (art. 74 of Italian Pres. Decree 633/72). The ticket must be kept at all times for checks. It grants free access to all rides.

ART. n° 3 - You are allowed to leave and re-enter the water park on the same day with the application of a stamp on the hand at the entrance turnstiles. Without this re-entry will be denied.

ART. n° 4 - Within the water park, a wrist band, handed out upon entering, can be used as a method of payment. Any remaining credits will be valid if you re-enter in the same season or will be reimbursed, at the Guest’s discretion, by the end of the opening season of the water park at the ticket office of Legoland® Water Park or at the West, Welcome and Castello information offices of Gardaland Park.

ART. n° 5 - One or more rides may not be available for short or long periods of time due to maintenance problems or a lack of electricity. For safety reasons, some rides may be closed in adverse weather conditions. In all these cases, tickets will NOT be refunded either totally or partially, NOR will be valid for a later date. In case of emergencies, please follow instructions given by the staff.

ART. n° 6 - Each Guest, before purchasing the admission ticket, is obliged to find out about any problems related to the influx of people or any weather/ technical conditions that could limit the use of the rides and/or the general enjoyment of the water park and the services offered. Access will be denied if the capacity has reached its permitted limit.

ART. n° 7 - In case of bad weather, the water park will be closed to the public.

ART. n° 8 - Access to rides may be interrupted in advance so that queues are cleared by the closing time of the water park.

ART. n° 9 - Backpacks, bags and/or valuables must not be left unattended and must be kept in the lockers. The Company shall not be held liable for any theft or loss.

ART. n° 10 - It is not allowed to enter the water park with glass or metal containers, knives, bulky objects, alcoholic beverages and drugs. No outside bicycles, scooters, skateboards, skates, etc., are permitted either.

ART. n° 11 - No outside cool bags are allowed into the water park. No food and drinks are allowed on the pool decks and in the rides. No picnics are allowed in the green areas.

ART. n° 12 - The Company uses video surveillance systems for the sole purpose of ensuring safety, safeguarding its assets and preventing illegal acts. Images are visualised only and exclusively by the staff appointed, by the judicial or police authorities.

ART. n° 13 - The Company, for security reasons, reserves the right to carry out checks or controls using equipment such as metal detectors to prevent that objects deemed dangerous or prohibited are introduced into the park.

ART. n° 14 - SMOKING IS PROHIBITED inside the entire water park.

ART. n° 15 - Animals are not allowed.

ART. n° 16 - The use of aquatic clothing is mandatory to use pools and water slides; topless bathing is not allowed within the water park and clothing must be respectful of sensitivity and modesty, especially for minors. Lifeguards will refuse entry to anyone wearing inappropriate clothes. Children under the age of 3 must wear swim diapers or special swim pants. Clothing and footwear are required to enter the restaurant.

ART. n° 17 - Lying down on the benches, trampling on the flowerbeds or using them for picnicking, as children’s playing area, or for sleeping on are not allowed. It is also strictly prohibited to run, play dangerous games, climb on the structures and scenery, push people into the water, dive, slide upside down, stand, kneel and practise freediving. It is compulsory to take a shower in order to access the pool decks. It is prohibited
to take away LEGO® bricks and any other scenographic element; the Management reserves the right to carry out controls.

ART. n° 18 - Guests with wounds, abrasions, injuries or suspected skin alterations, intestinal disorders and those wearing bandages or patches are not allowed to entering the pool decks and rides. At the pool decks and rides the use of video-photo equipement and smartphones is also prohibited.

ART. n° 19 - The Company reserves the right to change the opening calendar, opening hours and prices without prior notice.

ART. n° 20 - Children under the age of 8 must wear a personal flotation device complying with Italian national standards in order to access the pool decks. The water park provides a limited number for those who do not have them.

ART. n° 21 - The water park is accessible to all disabled people. Guests in wheelchairs must be assisted by an accompanying person to transfer them from the wheelchair to the pool deck. Our staff does not have any specific training or knowledge.

ART. n° 22 - A Guest may be removed from the water park and from any facility of Gardaland Resort due to inappropriate behaviour or if they fail to comply with one or several articles in these rules.

ART. n° 23 - The Company shall not be held liable for any injury to people or damage to property caused by imprudence or failure to comply with safety rules and regulations.

We want our guests to feel at home in our hotels. However, for reasons of institutional decorum of our international facilities as well as out of respect for the needs of all guests, we ask you to respect a few simple rules to guarantee a peaceful experience for everyone:

• Outside the Blue Lagoon aquatic area and in all the common areas of the hotels, the use of cover-up clothes, shorts and a T-shirt is appreciated;
• It is not allowed to play football in the gardens and in the indoor and outdoor common areas of our hotels;
• The use of bicycles, skateboards or skates is not allowed in the paths of the internal gardens of our hotels;
• The entertainment service in our hotels is not comparable to a temporary foster care service for minors; therefore, the presence of a parent or guardian is always required;
• Exclusively for guests who have booked a stay at the Gardaland Magic Hotel through the specific Tour Operator TUI Group, the TUI Kids Club service is guaranteed if included in the package purchased, in line with the conditions provided for by the package itself.
• Bivouac, overnight stays and picnics are not allowed in green areas, in any outdoor dining area, in the dehors and in the parking lots owned by the hotels;
• The consumption of food or drinks purchased elsewhere in the food courts of our hotels is not permitted;
• Access to external food delivery services is not allowed in our hotels;
• It is absolutely forbidden to hang clothes and towels outside the room (e.g. windows, balconies);
• The use of the Hotel car park is allowed under the conditions set out in the specific Hotel Car Parking Rules;
• Campers are allowed to park in the property car park only when staying in our hotels. For more information, please refer to the Hotel Car Parking Rules;
• It is forbidden to shout and noise from our kind guests from 23.00 to 8.00 in the morning;
• Pets are not allowed, except for dogs up to 30 (thirty) kg in weight (1 (one) dog per room) duly registered during check-in, upon payment of the dog supplement, in line with the conditions published on the website in the following dedicated section;
• Regularly registered dogs are not allowed to enter the premises where food and drink are served;
• The free movement of dogs staying in the facility (without a leash and/or other devices as per the ordinance of the Ministry of Health of 06/08/2013) is allowed only in the appropriate walking area;
• Access to the Blue Lagoon aquatic area is allowed only to staying guests;
• To access the pools of the Blue Lagoon aquatic area, the use of a swimming cap is mandatory;
• Smoking is prohibited in the common areas and rooms. Please use the dedicated smoking areas;
• The use of the play areas outside the hotels is allowed only to minors up to 12 (twelve) years of age. Access by guests over this age is allowed only for the purpose of supervising minors using the areas.
• The Hotels shuttle > the Park and vice versa is reserved exclusively for Hotel Guests;
• It is not allowed to use drones within the hotel property. Any requests must be submitted to the Management for evaluation, well in advance;
• The Management declines any responsibility for objects forgotten or left unattended in the room and/or in the common areas. In case of loss of personal belongings, guests are invited alternatively to contact the Reception at 0445/6404407, to write to the address [email protected], or to fill out the online form available at the link fantasypark.shop/informazioni-utili/assistenza/modulo-contatto-hotel. In case of discovery of the claimed personal belongings, the shipment will be at the expense of the Guest.

For any further information, the Reception and the Management are at your disposal.

1. The Season Pass (including the specific benefits contained therein) is personal and non-transferable. The Season Pass holder must always present the Season Pass at the entrance to Gardaland Park, LEGOLAND® Water Park and Gardaland SEA LIFE; he/she may also be asked to present a valid identity document with a photograph (for children only their health insurance card is required).
2. The Season Pass cannot be duplicated in any way because each Season Pass is verified by the access control system at the entrance to the Park. The system recognizes and only accepts the single Season Pass generated with the holder’s details. Any photocopies or tampering with details printed on the Season Pass will be recognized and blocked by the system and will be persecuted in accordance with the law.
3. It is the responsibility of each Pass-Holder to ensure that the membership pass is kept in a safe and secure place that is not accessible to third parties.
4. Your Season Pass entitles you to enter the Park directly without needing to head to the ticket office. You must show your Season Pass every time you enter the Park/Aquarium/Water Park. Besides scanning the Season Pass, whenever you enter the Park/Aquarium/Water Park, you may be asked to verify your identity with a valid photo ID.
5. Your Season Pass is valid every day of the season's opening, except for restrictions or extensions explicitly stated for the various types of season pass. In case of early closure of Gardaland Park, LEGOLAND® Water Park and/or Gardaland SEA LIFE Aquarium compared to the date indicated above, due to exceptional circumstances beyond our control (for example: compliance with orders and prescriptions from a public authority, legal prohibitions), no refunds and/or extensions of validity will be provided.
6. In the event of an emergency, follow all instructions issued by staff.
7. Only the holder named on the Season Pass is entitled to use it.
8. The Season Pass (including the specific benefits contained therein) is personal and not transferable to any other person. In the event of improper or fraudulent use (e.g. use of the pass by other individuals, even family members), Gardaland reserves the right to revoke the Season Pass and refuse the holder admission to the Park, Water Park and Aquarium for the entire season; the holder will not be able to use any pass benefit. In the event of improper or fraudulent use of the TimeSaver Ticket, Gardaland reserves the right (at its sole discretion) to cancel the purchased pass and prevent the holder from using it to access attractions with reduced waiting times. In all such cases, there will be no refunds; the customer can, however, purchase a new TimeSaver Ticket.
9. Gardaland also reserves the right to withdraw the Season Pass in the event of improper, abusive or dangerous behaviour on the part of the Pass-Holder within its facilities. In addition to the terms of the preceding point, Gardaland reserves the right, at its sole discretion, to deny access to the Park, Water Park and Aquarium for subsequent seasons, and therefore to deny renewal of the Season Pass to those who have engaged in (or attempted to engage in) fraudulent behaviour to the detriment of Gardaland, as well as dangerous behaviour that does not conform to the rules of the Park, Water Park and/or Sea Life.
10. In the event of withdrawal of the season pass by Gardaland, as a result of occurrence of such episodes referred to in the previous points 8 and/or 9, it will not be possible for the customer to proceed again with purchase of the same ticket. In any case, each Season Ticket is verified by the access control system at the Park entrance and if, at any time, a Season Ticket registered to a previously blocked individual is detected, or if the customer manages to proceed with the purchase by fraudulently circumventing the booking system, the latter will not be able to use the ticket or request any type of refund.
11. Non-use, theft, possible loss or other issues that are not the responsibility of Gardaland do not entitle the holder to any reimbursement and/or to the issue of a duplicate. Only if the Season Pass in any format has been forgotten, the Season Pass Holder may request Gardaland staff, who can be contacted at [email protected], to send, at no additional cost, a new e-mail confirming their Season Pass.
12. Please remember to always promptly notify us of the loss and/or theft of your Season Pass by writing to [email protected] to prevent misuse of the Pass by third parties.
13. Having a Season Pass in your possession does not guarantee admission to Gardaland Park, Gardaland SEA LIFE and/or LEGOLAND® Water Park. Gardaland management reserves the right to refuse entry for any reason provided for in the regulations of the Park, Aquarium and Water Park, including when the maximum capacity of a single facility has been reached.
14. Any additional events offered during the season may require a supplementary fee.
15. Unless otherwise stated, a Season Pass cannot be used in conjunction with other ongoing offers.
16. The Season Pass can only be used on days when Gardaland Park, Gardaland SEA LIFE Aquarium and LEGOLAND® Water Park are open to the public, which can be viewed on fantasypark.shop. Opening times can change without prior notice.
17. The LEGOLAND® Water Park is located within the Gardaland theme park. Children under the age of 14 may not enter the water park unless accompanied by an adult who is responsible for the child the entire time they stay within the water park. Children aged 14 to 17 can enter LEGOLAND® Water Park accompanied by an adult or on their own. Individuals over 18 years of age can access LEGOLAND® Water Park either as an accompanying adult for one or more minors or independently. For more information, please consult the Regulations LEGOLAND® Water Park.
18. Gardaland reserves the right to change the availability and prices of the services included in the benefits for maintenance, safety and/or other operational reasons.
19. With reference to the use of the “Time-Saver Pass”, Gardaland underlines that it is strictly essential to use the GARDALAND EXPRESS app, which can be downloaded online from Apple and Android stores; the download link is also visible in the banner of the official Gardaland App.
20. In order to take advantage of the “Time-Saver Pass” benefit, “Platinum” and/or “Gold” Season Pass holders must access the GARDALAND EXPRESS application in order to select the attractions they wish to access with the aforementioned benefit, in accordance with the limits and timeframes provided for each type of Season Pass purchased; for more information, please refer to the TIME-SAVER PASSES - GARDALAND EXPRESS/SINGLE RIDE  Regulations.
    Once the choice of attractions has been confirmed, it may not be changed subsequently, except in exceptional cases checked and agreed in advance with the Park Management and subject to payment of €10.00 (ten/00) for each access already made to the incorrectly selected attraction. For “Platinum” Season Pass, the list of attractions from which to choose your Time-Saver Pass will be updated and published before the opening of Magic Winter 2026 and the 2027 Season. Your previous choice of attractions will therefore be reset, and you will be able to make a new choice from the available attractions at no additional cost.
21. In case of problems, for information and/or assistance, please visit our Help Centre

General Terms and Conditions for free admission to other European attractions of the Merlin Entertainments group – excluding Great Britain.

Please read these General Terms and Conditions for Free Admission to other European Attractions of the Merlin Entertainments Group – excluding Great Britain (hereinafter "Conditions") carefully before using the relevant benefit included in your Platinum Pass subscription.

OUR DATA

GARDALAND S.r.l. (hereinafter also referred to as "Gardaland")

C.F. and P.I. 05431170967

Via Derna, 4 - 37014 Castelnuovo del Garda (VR) - Italy

E-mail: [email protected]

PEC [email protected]  

Gardaland S.r.l. is part of the Merlin Entertainments Limited Group (hereinafter also referred to as "Merlin").

APPLICATION

In the event of purchase from October 15th, 2025 of 1 (one) or more Gardaland Platinum Passes (hereinafter also "Platinum Pass" or "Pass") valid until January 7th, 2027, it is possible to take advantage of the benefit ("Benefit") relating to free access to the European attractions (Great Britain excluded) of the Merlin group specified in detail below ("Attractions", "Merlin Attractions"), during the calendar year 2026,  in the manner described in these Terms.

The Benefit does not apply to Platinum Passes purchased before October 15th, 2025.

The use of the Benefit is always subject to the opening calendar of the individual Merlin Attractions, as well as compliance with the general regulations of these Attractions. Therefore, each Pass holder (“Pass Holder”) is invited to consult the official websites of each Attraction, carefully read the regulations contained therein, and check the relevant opening days and hours.

HOW TO USE THE BENEFIT

The Benefit can be used at the Attractions listed below, and in the ways described below, depending on the Merlin Attraction chosen:

LEGOLAND® Germany

• Type of benefit: the Pass Holder is entitled to 1 (one) free visit of 2 (two) consecutive days during the calendar year 2026, until December 31st, 2026, subject to the park’s opening calendar.
• How to redeem the free admission ticket: The Pass Holder should go to the information office, located at the park entrance, with the Platinum Pass and a valid ID. The park staff will verify the Pass and issue 1 (one) free admission ticket for 2 (two) consecutive days. No advance reservation required.
• Note: Each Pass Holder must bring their own Platinum Pass and a valid ID.

Heide Park

• Type of benefit: the Pass Holder is entitled to 1 (one) free visit of 2 (two) consecutive days during the calendar year 2026, until December 31st, 2026, subject to the park’s opening calendar.
• How to redeem the free admission ticket: the Pass Holder should go to the turnstiles at the park entrance, with the Platinum Pass and a valid ID. The park staff will check the Pass and manually open the turnstiles, registering the Pass so that it can be used again and exclusively the following day to guarantee the application of free admission to 2 (two) consecutive days. No advance reservation required.
  Note: Each Pass Holder must bring their own Platinum Pass and a valid ID.

LEGOLAND® Billund

• Type of benefit: the Pass Holder is entitled to 1 (one) free visit of 2 (two) consecutive days during the calendar year 2026, until December 31st, 2026, subject to the park’s opening calendar.
• How to redeem the free admission ticket: the Pass Holder should go directly to the "Ticket Booth"/"Info Point" located at the turnstiles at the park entrance, with the Platinum Pass and a valid ID. The park staff will verify the Pass and issue a free entrance ticket for 2 (two) consecutive days. No advance reservation required.
  Note: Each Pass Holder must bring their own Platinum Pass and a valid ID.

EU Gateway Attractions*

• Type of benefit: the Pass Holder is entitled to 1 (one) single daily admission to each Gateway Attraction listed below, during the calendar year 2026, until December 31st, 2026, as better specified below, subject to the opening calendar of each Attraction.
  How to redeem the free admission ticket: the Pass Holder should alternatively go to the ticket office or the "Info Point" located at the entrance of each Attraction, with the Platinum Pass and a valid ID. The Attraction staff will verify the Pass and issue 1 (one) single free daily admission ticket. No advance reservation required.
  Note: Each Pass Holder must bring their own Platinum Pass and a valid ID.

* European Gateway attractions included in the benefit:

SEA LIFE Aquariums™

• SEA LIFE Benalmadena
• SEA LIFE Blankenberge
• SEA LIFE Hannover
• SEA LIFE Konstanz
• SEA LIFE Munich
• SEA LIFE Oberhausen
• SEA LIFE Paris SEA LIFE Porto
• SEA LIFE Scheveningen
• SEA LIFE Speyer
• SEA LIFE Timmendorfer Strand

LEGO®/ LEGOLAND® Discovery Centre – for Passes purchased only until October 31st, 2026,

• LEGOLAND Discovery Centre Berlin
• LEGO Discovery Centre Brussels
• LEGO Discovery Centre Hamburg
• LEGOLAND Discovery Centre Oberhausen
• LEGOLAND Discovery Centre Scheveningen

Madame Tussauds

• Madame Tussauds Amsterdam
• Madame Tussauds Berlino
• Madame Tussauds Vienna

Dungeon

• Berlin Dungeon
• Amsterdam Dungeon
• Hamburg Dungeon

PEPPA PIG

• PEPPA PIG Park Günzburg
• PEPPA PIG World of Play Leidschendam (Netherlands)

EXCLUSIONS

All Attractions not mentioned in the list above are excluded from the application of the Benefit.

All other benefits included in the Platinum Pass (including, but not limited to, discounts at shops, hotels, and "FASTRACK", and "bring a friend" tickets) do not apply to other Merlin Attractions.

Passes purchased after October 31st, 2026, will not guarantee free access to the LEGO®/ LEGOLAND® Discovery Centres.

FORCE MAJEURE

The list of Attractions above may be subject to change due to force majeure not attributable to Gardaland and/or the other Merlin Attractions.

In addition, in the event of force majeure events not attributable to Gardaland and/or the other Merlin Attractions, access to the above-mentioned Attractions, as well as the use or methods of use of the benefit, may be subject to changes or limitations.

DATA PROTECTION

Gardaland and the Merlin Group collect and process the Pass Holder's personal data exclusively for the purpose of providing the Benefit purchased, pursuant to the contract concluded with their Pass Holders. For information regarding the processing of the Pass Holder's personal data, please consult the Privacy Policy published on the Gardaland website, as well as the Privacy Policy published on the Merlin website.

OBLIGATIONS OF THE PASS HOLDER

The Pass Holder undertakes to diligently keep his/her Pass in digital format and to show it to the operators of each Merlin Attraction included in the Benefit, in order to ensure the verification of the Pass itself and the issuance of the free admission ticket.

If you do not show your Pass, as well as your valid identity document, at the individual Attractions, as described above, you will not be allowed to use the Benefit.

In the event of theft, forgetfulness, or loss of the Pass, please refer to the provisions of the Gardaland General Subscription Regulations available on the website fantasypark.shop in the Regulations Section.

RESPONSIBILITIES AND PROHIBITIONS

The Pass and its benefits, including the Benefit governed by these Conditions, are valid only if used by the holder expressly indicated on the Pass itself.

The same Pass and its benefits, therefore, cannot be used by more than one person.

Please note that the Pass (including the specific benefits contained therein) is personal and cannot be transferred to any other person. In the event of irregular or fraudulent use – e.g., transfer to third parties, even if family members – Gardaland and/or the other Merlin Attractions listed above reserve the right to withdraw the Pass and prohibit the Pass holder from accessing the various Attractions for the entire season.

Gardaland and/or the other Merlin Attractions also reserve the right to withdraw the Pass, as well as all the benefits connected to it, in the event of incorrect, harassing, or dangerous behaviour by the holder of the Pass within their facilities. Without prejudice to the provisions of the previous point, Gardaland and/or the other Merlin Attractions reserve, at their sole discretion, the right to deny access to their facilities for subsequent seasons and therefore to deny the possibility of re-subscribing to those who have engaged in or have attempted to engage in fraudulent conduct to the detriment of Gardaland and/or the other Merlin Attractions,  as well as dangerous behavior that is not in line with the regulations published on its official websites.

In the event of withdrawal of the Pass, in the event of the occurrence of the episodes described above, it will not be possible for the Season Ticket to proceed again with the purchase of the same admission ticket. In any case, each Pass is verified by the access control system present at the entrance to the Attractions and in the event that, at any time, a subscription in the name of a previously blocked person is detected, or in the event that the customer manages to proceed with the purchase by fraudulently circumventing the booking system, it will not be possible for the latter to use the access ticket,  nor request any type of refund.

INTELLECTUAL PROPERTY

All figurative and non-figurative trademarks, including the "Gardaland" trademark, as well as the "Merlin" trademarks and the trademarks of the other Attractions, images, illustrations, logos and any other content on the Passes, on the Gardaland website, where these Conditions are published, on the websites of the other Attractions and on the Merlin group website,  are the exclusive property of Gardaland, the other Merlin Attractions, the Merlin Group itself and/or the respective owners of the intellectual property rights on the same.

The reproduction, in whole or in part, modification or use of such trademarks, illustrations, images and logos, or any other content, for any reason and by any means, without the express written authorisation of Gardaland, the other Merlin Attractions, the Merlin group itself and/or the respective holders of the intellectual property rights thereto is strictly prohibited.

GENERAL CLAUSES

Partial disability

If one or more provisions of these Terms are declared invalid or ineffective due to a change in the law or following a ruling by a competent court, the other provisions will remain in full force and effect.

Waiver

The fact that one of the Parties does not assert against the other a breach of any of the obligations contained in these Terms shall not be construed as a waiver of the performance of the obligation in question for the future.

Applicable law and jurisdiction

These Terms and Conditions are governed by Italian law. Any dispute relating to the validity, interpretation, execution or termination of these Terms shall be referred to the jurisdiction of the Italian courts with jurisdiction based on the place of residence or domicile of the Pass Holder, if located in Italy, in the absence of a settlement.

Pursuant to art. 141-sexies, paragraph 3 of the Consumer Code, Gardaland informs the Pass Holder, in the event that he has submitted a complaint directly to Gardaland as a result of which it has not been possible to reach an amicable solution, of the possibility of resolving the dispute that has arisen, relating to obligations arising from these Conditions, out of court before the "Alternative Dispute Resolution" body or bodies (ADR entities,  as indicated in art. 141-bis et seq. Consumer Code).

The Pass Holder, who is a consumer pursuant to Article 3, paragraph 1, letter a) of the Consumer Code, also has the possibility to resolve any disputes relating to purchases, without recourse to the Court, through the online dispute resolution platform available at the link http://ec.europa.eu/consumers/odr/.

In any case, the Pass Holder's right to bring an action before the competent ordinary courts is reserved, independently of the outcome of the out-of-court settlement procedure for disputes relating to consumer relationships by resorting to the procedures set out in Part V, Title II-bis of the Consumer Code.

A Pass Holder residing in a Member State of the European Union other than Italy may also have access, for any dispute relating to the application, execution and interpretation of these Terms, to the European Small Claims Procedure established by Council Regulation (EC) No. 861/2007 of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest,  fees and expenses, Euro 5,000.00. The text of the regulation is available on the www.eur-lex.europa.eu website.

CONTACTS AND ASSISTANCE

It is possible to request information, send communications and/or suggestions, request assistance, or submit complaints by contacting Gardaland in the following ways:

• by e-mail, to: [email protected]
• by certified email, to the address: [email protected]
• by sending a registered letter with return receipt by post to the following address: Gardaland S.r.l., Via Derna 4, 37014, Castelnuovo del Garda (VR).

Gardaland will respond to complaints submitted within 5 (five) days of receipt.

The staff of each Merlin Attraction listed above for the use of the Benefit also remains available to provide direct on-site assistance.

1. The Membership Pass (including the benefits contained therein) is personal and non-transferable. The holder must always present the Membership Pass at the entrance to Gardaland Park and Gardaland SEA LIFE; he/she may also be asked to present a valid identity document with a photograph (for children, their health insurance card is accepted).
2. The Membership Pass cannot be duplicated in any way; each pass is verified by the access control system at the entrance to the Park. The system recognises and accepts only the personal Membership Pass generated with the holder’s details. Any photocopies or tampering with details printed on the Membership Pass will be recognised and blocked by the system, and prosecuted in accordance with the law.
3. Look after your Membership Pass carefully; avoid bending, staining, piercing or exposing it to water, especially around the QR code area. You are obliged to present it in the event of a fiscal control.
4. With your Membership Pass, you have direct access to the Park without going through the ticket offices. You must show your Membership Pass whenever you access the carpark area and every time you enter the Park/Aquarium. Besides scanning the Membership Pass, whenever you access the parking area or enter the Park/Aquarium, you may be asked to verify your identity with a valid photo ID. Access to the parking area for motorhomes Access to the parking area for motorhomes can only be booked online in the dedicated section, and is restricted to the number of spaces indicated on this booking; spaces are marked as CAMPER in horizontal yellow signage. Thus, access is guaranteed only as long as the aforementioned area has available specific spaces for campervans/motorhomes. Furthermore, motorhome owners/drivers and passengers are expressly forbidden from disposing of waste and/or sewage at the Gardaland premises (including the parking areas), and from staying overnight, camping or having picnics within the parking area. For more information on access and use of the parking areas, please consult the General Terms and Conditions of Parking.
5. Throughout the duration of your Membership Pass, you will be able to access the Parks in compliance with the terms and restrictions set out in these General Conditions. In the event of the closure of Gardaland Park and/or Gardaland SEA LIFE Aquarium on a date earlier than that indicated above, due to exceptional circumstances beyond our control (for example: fulfilment of orders and requirements of a public authority, legal prohibitions), no refunds and/or extensions of validity will be provided.
6. In order to take advantage of the discounts and benefits provided, it is necessary to show the Membership Pass at the specific points of sale before the receipt is issued.
7. In order to book a hotel stay at the Hotels owned by Gardaland, any discount on the room rate awarded to Membership Pass holders can only and exclusively be applied by making the booking through the specific link on the dedicated platform. Please note that this discount cannot be combined with other promotions already active at the time of booking.
8. In the event of an emergency, follow all instructions issued by staff.
9. Only the holder named on the Membership Pass is entitled to use it.
10. The Membership Pass (including the benefits contained therein) is personal and not transferable to any other person. In the event of irregular or fraudulent use – allowing it to be used by other people, including family members – Gardaland reserves the right to withdraw the Membership Pass and prevent the holder from accessing the Park and the Aquarium.
11. Gardaland has the right to revoke the Membership Pass if it is used by any person other than the holder in whose name it is registered, even if such use has been granted by the purchaser and/or holder temporarily and free of charge; in this event, the purchaser will not be entitled to any refund and/or cancellation of the monthly instalment fee. It is the responsibility of each holder to ensure that the Membership Pass is kept in a safe and secure place and not accessible to third parties.
12. Failure to use, theft, loss or other problems for which Gardaland is not liable do not entitle the holder to refunds and/or issue of a duplicate pass. In the event that the Membership Pass is mistakenly left at home, the holder may present in its place a legible photocopy/photograph of the pass (saved on their mobile phone). If no photocopy/photograph of the pass is brought, the holder may access the Park and Aquarium by paying for a daily entrance ticket (10,00 (ten/00) euro per ticket). The price of this ticket will not be refunded. In none of these cases will the holder be able to enjoy the benefits linked to his or her Membership Pass.
13. In the event of theft or loss of the Membership Pass, the holder may apply for a replacement by completing the form “Declaration in lieu of affidavit pursuant to article 47 of Italian Presidential Decree of 28 December 2000 no. 445” – this incurs a charge of 20,00 (twenty/00) euro.
14. Please remember to always give us prompt notice of any loss and/or theft of your Membership Pass by writing to us at [email protected].
15. Holding a Membership Pass does not guarantee admission to Gardaland Park and/or Gardaland SEA LIFE. Gardaland management reserves the right to deny admission for any reason included in the Park rules and regulations, including the Park reaching maximum capacity.
16. Any additional events offered during the season may require a supplementary fee.
17. Unless otherwise stated, a Membership Pass cannot be used in conjunction with other ongoing offers.
18. The Membership Pass can only be used on opening days of Gardaland Park, Gardaland SEA LIFE and of the hotel structures of Gardaland Resort, which can be viewed on the website fantasypark.shop.
19. The opening hours of Gardaland Park and Gardaland SEA LIFE and the opening schedule of the hotels of Gardaland Resort may be subject to variations without prior notice.
    Gardaland reserves the right to change the availability of the services included in the benefits for maintenance, safety and/or other operational reasons.
20. With reference to the use of the “Time-Saver Pass”, Gardaland underlines that it is strictly essential to use the GARDALAND EXPRESS app, which can be downloaded online from Apple and Android stores; the download link is also visible in the banner of the official Gardaland App.
21. Membership clients will need to access the GARDALAND EXPRESS application to select the attractions they wish to access with the above-mentioned benefit for the entire season. The number of attractions each customer can access with the “Time-Saver Pass” benefit is indicated in their “Reserved Area” along with all the benefits provided by their Membership. 

Access to each chosen attraction will be possible through the “TIME-SAVER Gardaland Express” walkway. 
For the Gardaland Club Membership and/or Gardaland Club Membership Plus holders (purchased from22/11/2023 onwards) the access is allowed up to 3 (three) times a day.

Once the choice of attractions has been confirmed, it may not be changed during the current season, except in exceptional cases checked and agreed in advance with the Park Management and subject to payment of €10,00 (ten/00) for each access already made to the incorrectly selected attraction. The choice of attractions may only be changed, at no extra cost, at the end of the months of November and January of each year.

For more information, please consult the TIME-SAVER PASSES - GARDALAND EXPRESS/SINGLE RIDE  regulations.

1. With the Gardaland Express/Single Ride, hereinafter also “Time-Saver Pass”, (in addition to the regular admission ticket to the amusement park) you can access to the attractions of Gardaland Park reducing the waiting time in the queue.
2. The Gardaland Express/Single Ride is valid only on the day of purchase, unless otherwise indicated, or in the case of an “open-ended” Gardaland Express/Single Ride or in the case of a benefit connected to certain types of Season Pass/Gardaland Club.
3. The Time-Saver Pass is strictly personal, non-transferable, non-sellable and non-refundable and, once purchased, it is not possible to modify its type.
4. Due to maintenance, power failure, particularly bad weather conditions or operational reasons, one or more attractions may not be available. In all these cases, no refunds and/or extensions of the validity of the purchased Time-Saver Pass will be granted.
5. In the event of improper or fraudulent use (for example, transfer of use to third parties, including family members), Gardaland reserves the right at its sole discretion to cancel the Gardaland Express/Single Ride package purchased and to prevent its owner from using it to access attractions with reducedwaiting times . In all such cases, there will be no refunds; the customer can, however, purchase a new Time-Saver Pass.
6. Failure to use, theft, loss or deterioration of the purchased Time-Saver Pass or other issues beyond Gardaland’s responsibility will not entitle you to a refund and/or the issuance of a duplicate.
7. The Time-Saver Pass can be used only on opening days of Gardaland Park available on the website fantasypark.shop and can be purchased, as well as online, at the dedicated ticket offices and Gardaland Express Points (Medieval, Mammut, West, Jumanji - the Adventure areas). Daily availability is limited.
8. To use the Time-Saver Pass, it is strictly essential to use the Gardaland Express application downloadable from the Apple Store and Google Play Store. The link to the stores to download the application is also available on the official Gardaland  App. The purchaser is responsible for checking the compatibility of their device with the application.
9. Clients with a “Platinum” Season Pass, as well as Gardaland Club Membership and/or Gardaland Club Membership Plus holders (purchased from 22/11/2023 onwards), must access the Gardaland Express app and select the five attractions of their choice for use with the Time-Saver pass throughout the season. Once the choice of attractions has been confirmed, it cannot be changed subsequently. Access to each chosen attraction will be possible through the “TIME-SAVER Gardaland Express” walkway, up to a maximum of three times a day.
10. Customers with a "Gold" subscription must access the Gardaland Express app and select the attraction they wish to access with the daily choice included in the benefit. Once the choice of attractions has been confirmed, it cannot be changed at a later date. Access to each chosen attraction will be possible through the “TIME-SAVER Gardaland Express” walkway.
11. The choice of attractions, as provided for in points 9 and 10, may not be changed subsequently, except in exceptional cases checked and agreed in advance with the Park Management and subject to payment of €10.00 for each access already made to the incorrectly selected attraction.
12. Regardless of the preferential “Time-Saver Pass” held, it is hereby specified that use of the Gardaland Express pass at the various attractions will be subject to availability of existing bookings in the queue reserved to the “TIME-SAVER Gardaland Express”, so as to be able to guarantee an optimal service to the clients at all times. In the event that the aforementioned places are all full, it will be necessary to wait for existing reservations to be admitted so that the actual waiting time in the dedicated queue can fulfil the service promised.
13. In case of problems or if you need information and/or assistance, please contact the dedicated ticket offices and Gardaland Express Points (Medieval, Mammut, West, Jumanji - the Adventure areas) within Gardaland Park, or write to [email protected].

ART. n 1
Leaving the car in the car park, the visitor stipulates a temporary lease agreement with Gardaland Srl dealing with the availability and use of a single parking space, according to the rates in force and the general conditions of the present regulations.

ART. n 2
The parking of the car in the appropriate spacesis granted for the day of the visit until the parking spaces are full, limited to the opening hours of the Park. Therefore, it is forbidden to overnight inside the car park. Bivouacking and picnicking are also not permitted within the car park.  Said use is considered illegitimate and can be punished with the unappealable assessment of the Park’s Management, dismissing the user and adopting the necessary and proper measures, also by means of the competent authorities.

ART. n 3
Gardaland Srl makes the appropriate stands available to users, whose accessibility does not imply any safekeeping obligation of the car, its accessories and any personal objects left inside the car for the Company. Gardaland Srl is not responsible for the theft of the car or its damage or malicious theft of accessories, personal objects or luggage contained inside it, whatever the cause they have been determined by. It is, however, forbidden to leave inflammable materials or substances or explosives or objects whose presence could lead to a possible theft inside the parked vehicles.

ART. n 4
Inside the car park a prudent behaviour and a moderate speed must be kept at all times. The visitor must accurately observe the rules of the Traffic Code and the horizontal and vertical signs provided by the Company with related indications.

ART. n 5
It is forbidden to leave animals unattended inside the vehicles. Otherwise the Company will directly inform the authority in charge.

ART. n 6
Where applicable, the fee charged for covered parking, purchasable on-site or online via the dedicated page, allows the parking of the car in the properly marked covered spaces or those indicated by the assigned staff.

ART. n 7
It’s a driver’s responsibility to adopt any caution for his own safety and a third party’s one. Gardaland Srl informs that the areas assigned to car parking and the immediate vicinity are subject to video surveillance.

ART. n 8
It is forbidden to leave the engine switched on once the car is parked.

ART. n 9
The Ticket is non-refundable.

ART. n 10 
Exclusively for vehicles classifiable as Camper, in addition to the provisions of the other clauses of these general rules, the following conditions apply:
a) The parking service for campers can only be booked online in the relevant section; 
b) The drivers of these vehicles may only access the parking spaces appointed by the staff and marked in yellow as ‘CAMPER’ spaces using road markings, in a limited number at the car park. Access to the car park is guaranteed until the camper parking spaces are full;
c) It is forbidden for drivers to dispose of rubbish and/or sewage at the structures owned by Gardaland S.r.l., including the parking area;
d) As defined in the previous Article 2 of these general rules for any motor vehicle driver, it is expressly forbidden also for the camper drivers to spend the night, bivouac, and carry out picnics within the parking area.
The term ‘Camper’ (also referred to as ‘Motor caravan’) refers to vehicles with specific bodywork, permanently equipped to accommodate a maximum of 7 (seven) people, including the driver (Art. 54, c. 1, lett. m), Italian Traffic Code). Campers may travel without any towing since they have an engine. This definition excludes vans/trucks repurposed to provide the basic functionality of a camper.

ART. n 11
The car park’s user agrees with the general conditions prescribed and all the clauses included in them. In case of missing acceptance, the visitor can freely and immediately go to the exit 

ART. 1
By parking your car in our hotel car park, you enter into a temporary rental agreement with Gardaland Srl for the use of a single parking space, subject to current rates and the general terms and conditions of these rules.

ART. 2
The use of our hotel car park is permitted exclusively upon payment of the rates specifically indicated in the dedicated section of the Gardaland Srl website. 
Parking at our hotels is free of charge for visitors with disabilities. To enjoy free parking, these guests must collect the ticket with their vehicle's QR code at the car park entrance and present it, along with their Disability Card, at the reception of our hotels.

ART. 3
Hotel guests may park in the designated spaces, subject to a fee and where available, for the duration of their stay and only on the days when the hotels are open. Sleeping overnight in the car park is strictly prohibited. Camping and picnicking are also not permitted in the car park.
Such use is deemed illegal and may, at the sole discretion of the management, result in the removal of the user and the adoption of all necessary and appropriate measures, including the involvement of the relevant authorities.

ART. 4
Gardaland Srl provides designated parking spaces for visitors but the company assumes no responsibility for the safekeeping of vehicles, their accessories or any personal belongings left inside cars.
Gardaland Srl is not responsible for the theft of vehicles, any damage to vehicles, or the intentional removal of accessories, personal belongings or luggage contained inside vehicles, regardless of the cause.
It is strictly forbidden to keep flammable or explosive materials or substances, or any objects that might be subject to potential theft, inside parked vehicles.

ART. 5
Please exercise caution and drive at moderate speeds in the car park. Visitors must strictly adhere to the rules of the Highway Code and abide by the horizontal and vertical signage provided by the company, along with the relevant instructions.

ART. 6
It is forbidden to leave animals unattended inside vehicles. In such cases, the company will automatically notify the competent authority.

ART. 7
Payment of the parking fee entitles guests to park their vehicles in the designated spaces or as directed by the staff. 

ART. 8
The parking fee must be paid on-site at the end of your stay at our hotels.  Cash payments are not accepted. 
To proceed with this payment, you’ll need to collect a special QR-code ticket identifying your vehicle at the car park entrance. Look after it until the end of your stay and then validate it when exiting. Without a ticket, you will not be able to exit the car park. 
It is the sole responsibility of the visitor to look after their ticket. Gardaland Srl is not responsible for the loss, theft or misplacement of parking tickets.

ART. 9
Drivers are required to take every precaution to ensure their own safety and that of others.
Gardaland Srl informs its visitors that the car park and its immediate surroundings are under video surveillance.

ART. 10
Please switch off your engine while stationary.

ART. 11
Tickets are non-refundable.

ART. 12
Campervans may be parked in the car park only if the owners are staying in our hotels and in accordance with the conditions outlined in these rules. Drivers are strictly prohibited from disposing of waste and/or sewage at any facilities owned by Gardaland Srl, including the car park. Campervan drivers, as well as drivers of any other type of vehicle, are expressly forbidden from sleeping overnight, camping or picnicking in the car park, in green spaces, in any outdoor restaurant areas and/or external spaces. The term “Campervan” (also known as “Motorhome”) refers to vehicles with a special body that is permanently fitted out to accommodate up to 7 (seven) people, including the driver (article 54, paragraph 1, letter m), Italian Highway Code). Campervans do not require towing as they are equipped with an engine. 
Trucks and vans retrofitted to provide the basic functionalities of a motorhome are subject to the same rules as Campervans.

ART. 13
By using the car park, visitors agree to all of the aforementioned general conditions and all clauses contained therein. Visitors that do not agree to said conditions must immediately exit the car park.

For any other information please go to Reception or ask to speak to the Management.

FEE NOTES

Pass: €12.00 for 72 hours of unlimited access to hotel car parks during the ticket's period of validity.

Hourly Parking Rate: €1.00/hour - first 2 hours free (charges apply from the third hour onwards - maximum €24.00). The hourly parking rate does not allow repeat access to the hotel car park.

Please read these General Terms and Conditions of Social Media Reposting Functioning – Valentine’s Day (“Terms”) carefully.

By sending us content and/or stories (hereinafter “Content”) via DM or commenting on our post referring to these Terms, you confirm that you accept these Terms in relation to the use of your Content.

Our data

GARDALAND S.r.l.

VAT N. 05431170967

Via Derna, 4 - 37014 Castelnuovo del Garda (VR) - Italy

E-mail: [email protected]

PEC [email protected]   

Gardaland S.r.l. is part of the Merlin Entertainments Group Limited.

Licence

Under these Terms and Conditions, you grant Gardaland S.r.l. (hereinafter also referred to as “Gardaland” or “we”), its subsidiaries, affiliates, licensees, subcontractors, consultants, and agents, including, but not limited to, Merlin Entertainments Limited (company registration number: 08700412), for the use of the Content (including photographs, audio and video material) that you own, in any form and on any medium. The license will only be granted if you send us the Content via DM or in the comments on our post relating to the “Valentine's Day” activity, which refers to these Terms.

Term of licence

The license shall commence on the date you accept these Terms and Conditions by sending us your Content, either via DM or in comments, thereby accepting Gardaland's use of your Content.

Grant of licence

By accepting these terms and conditions, you grant Gardaland a licence to use, copy, reproduce, modify, transmit, publish, edit the Content or extracts of the Content and create derivative works from it, on any medium currently known or subsequently developed (including, but not limited to, the Gardaland website or any other website linked to it or promoting Gardaland, as well as social media channels associated with Gardaland), in any format and for any purpose of promoting the services or commercial activities related to Gardaland (e.g., advertisements and marketing and promotional materials) (hereinafter, the set of the above listed rights will be referred to as “Licence Rights”). The licence is not subject to any conditions, time limits or territorial restrictions, is not granted on an exclusive basis, is fully transferable and assignable, and is royalty-free.

Your rights to the Content

By granting us the Licence Rights, you keep all rights to the Content; these Terms do not transfer ownership of the Content to Gardaland.

Furthermore, you agree that Gardaland may use the Content at its discretion and shall not be obliged to use, copy, reproduce, distribute, modify, transmit, publish, edit the Content or extracts of the Content, nor to create derivative works from it.

Warranties

By granting us the Licence Rights, you warrant that:

• you are the owner of all rights necessary to grant Gardaland the above Licence Rights;
• that the Content does not infringe any third-party rights (including, but not limited to, intellectual property rights and other proprietary rights, copyrights, privacy rights, and publicity rights);
• that you have obtained all relevant consents, releases, and waivers to allow the public distribution of the Content. 

Transfer of License Rights

Under these Terms, we may transfer the Licence Rights and related obligations to another organisation within Merlin Entertainments Group Limited.

Jurisdiction and Applicable Law

These General Terms and Conditions are subject to Italian law. Any dispute arising out of or related to these General Terms and Conditions shall be submitted to the exclusive jurisdiction of the Court of your residence or domicile, if located within the territory of the Italian State.

Consent

Except as specified below, you always have the right to withdraw your consent to the use of your Content at any time with future effect. If you wish to withdraw your consent, you can contact the following email address: [email protected]

Although you may withdraw your consent and prevent the use of your Content in future projects, you hereby accept that it may not be possible to completely remove all of your Content from certain materials, including, but not limited to, physical marketing materials already in circulation. Furthermore, please note that this only applies to the use of material in which you are recognisable, or which otherwise contains your personal data. Withdrawal of consent has no effect on the transfer of usage rights under copyright law. 

Data Protection and Contacts

By accepting these Terms, you also agree and consent to the processing of your personal data by Gardaland, which will process your personal data in compliance with the applicable national and international data protection laws.

For further information on how we ensure data protection, please refer to our Privacy Notice, available on our website.

If you have any data protection questions arising from these Terms, including requests to exercise data subject rights, you can email one of the following addresses: [email protected] and/or [email protected], or you can complete and submit the following Form available in English, Italian, and German (you can select the language at the top right).

Please read these General Terms and Conditions of Social Media Reposting Functioning (“Terms”) carefully.

By replying “Yes” to our message received directly in DM, in which we ask for your express permission to use your social media post(s)/content(s) (hereinafter “Content”), you confirm that you accept these Terms and Conditions in relation to the use of your Content.

Our data

GARDALAND S.r.l.

VAT N. 05431170967

Via Derna, 4 - 37014 Castelnuovo del Garda (VR) - Italy

E-mail: [email protected]

PEC [email protected]   

Gardaland S.r.l. is part of the Merlin Entertainments Group Limited.

Licence
Under these Terms and Conditions, you grant Gardaland S.r.l. (hereinafter also referred to as “Gardaland” or “we”), its subsidiaries, affiliates, licensees, subcontractors, consultants, and agents, including, but not limited to, Merlin Entertainments Limited (company registration number: 08700412), for the use of the Content (including photographs, audio and video material) that you own, in any form and on any medium. The license will only be granted if you reply “Yes” to the message received directly in DM from Gardaland's TikTok profile asking if we can use the respective Content.

Term of licence
The license will start from the date you accept these Terms and Conditions by replying “Yes” to the above-mentioned message received in a DM from Gardaland's TikTok profile, accepting the use of your Content by Gardaland. 

Grant of licence
By accepting these terms and conditions, you grant Gardaland a licence to use, copy, reproduce, modify, transmit, publish, edit the Content or extracts of the Content and create derivative works from it, on the TikTok social media channel associated with Gardaland, in any format and for any purpose of promoting the services or commercial activities related to Gardaland (e.g., advertisements and marketing and promotional materials) (hereinafter, the set of the above listed rights will be referred to as “Licence Rights”). The licence is not subject to any conditions, time limits or territorial restrictions, is not granted on an exclusive basis, is fully transferable and assignable, and is royalty-free.

Your rights to the Content
By granting us the Licence Rights, you keep all rights to the Content; these Terms do not transfer ownership of the Content to Gardaland.

Furthermore, you agree that Gardaland may use the Content at its discretion and shall not be obliged to use, copy, reproduce, distribute, modify, transmit, publish, edit the Content or extracts of the Content, nor to create derivative works from it.

Warranties
By granting us the Licence Rights, you warrant that:

• you are the owner of all rights necessary to grant Gardaland the above Licence Rights;
• that the Content does not infringe any third-party rights (including, but not limited to, intellectual property rights and other proprietary rights, copyrights, privacy rights, and publicity rights);
• that you have obtained all relevant consents, releases, and waivers to allow the public distribution of the Content. 

Transfer of License Rights
Under these Terms, we may transfer the Licence Rights and related obligations to another organisation within Merlin Entertainments Group Limited.

Jurisdiction and Applicable Law
These General Terms and Conditions are subject to Italian law. Any dispute arising out of or related to these General Terms and Conditions shall be submitted to the exclusive jurisdiction of the Court of your residence or domicile, if located within the territory of the Italian State.

Consent
Except as specified below, you always have the right to withdraw your consent to the use of your Content at any time with future effect. If you wish to withdraw your consent, you can contact the following email address: [email protected]

Furthermore, please note that this only applies to the use of material in which you are recognisable, or which otherwise contains your personal data. Withdrawal of consent has no effect on the transfer of usage rights under copyright law. 

Data Protection and Contacts

By accepting these Terms, you also agree and consent to the processing of your personal data by Gardaland, which will process your personal data in compliance with the applicable national and international data protection laws.

For further information on how we ensure data protection, please refer to our Privacy Notice, available on our website.

If you have any data protection questions arising from these Terms, including requests to exercise data subject rights, you can email one of the following addresses: [email protected] and/or [email protected], or you can complete and submit the following Form available in English, Italian, and German (you can select the language at the top right).

SCOPE OF APPLICATION

The company Gardaland S.r.l. (hereinafter referred to as "Gardaland") on the dedicated page of its website fantasypark.shop, offers the possibility of purchasing non-nominative prepaid gift cards (hereinafter referred to as "Gift Cards"), created by Gardaland for its customers according to the conditions described below.

Both the purchase and the use of a Gift Card imply the total and unconditional acceptance of these General Terms and Conditions of Sale (hereinafter also referred to as the "T&Cs").

Gardaland reserves the right to modify these T&Cs at any time and even without prior notice. It remains the responsibility of the user to check them periodically to detect any changes that have occurred. In any case, it is understood that the T&Cs applicable to each purchase are always those accepted by the user at the time of confirmation of the same.

The user declares that he/she has full capacity to act and enter a Gift Card purchase contract on the dedicated page of the Gardaland website indicated below, according to these T&Cs. Gardaland may not in any case be required to verify the capacity of users to act.

These T&Cs do not govern the sale of other services and/or products marketed by Gardaland at its points of sale or on its website, including services and products marketed by third parties that may be present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects, it is necessary to check their conditions of sale. Gardaland is not responsible for the supply of services and/or the sale of products by these parties. Gardaland does not carry out any control and/or monitoring on the websites that can be consulted through these links. Gardaland is therefore not responsible for the contents of these sites or for any errors and/or omissions and/or violations of the law by them.

OUR DATA

The following T&Cs govern the sale of Gift Cards offered at the points of sale specified below by the company:

GARDALAND S.r.l.

C.F. and P.I. 05431170967

Via Derna, 4 - 37014 Castelnuovo del Garda (VR) - Italy

E-mail: [email protected]

PEC [email protected] 

PURCHASE PROCEDURE

The Gift Card can be purchased on the dedicated page of the Gardaland fantasypark.shop website (hereinafter also referred to as the "Website"). The term "Gift Card" refers to a prepaid purchase card with a bearer debit for private and non-commercial use only. This is a prepaid card, not nominative, created by Gardaland for its customers and can only be used for the purchase of goods or services marketed within the points of sale specified in the following paragraph "Methods of use and validity".

Gift Cards comply with the applicable legislation in force at the time of the order.

By placing an order on the Website, you can purchase one or more Gift Cards that will be activated by paying the relevant amount using the payment methods described below.

By placing an order on the Website, you confirm that you are at least 18 (eighteen) years of age.

To proceed with the purchase of the Gift Card, these General Terms and Conditions of Sale must have been read and accepted by the user. Failure to accept these T&Cs will make it impossible to proceed with the purchase.

Following the purchase, the user will receive a receipt by e-mail indicating the amount of the Gift Card purchased. From receipt of the receipt, the Gift Card is active and usable.

Purchases on the Website are permitted to users who are consumers (hereinafter referred to as "User(s)" and/or "Consumer(s)" and/or "Customer(s)"). Pursuant to art. 3, paragraph I, letter a) of the Consumer Code, the natural person who acts for purposes unrelated to any entrepreneurial, commercial, professional or craft activity carried out is a Consumer.

Purchases can only be made by registering on the Website.

Registration on the Website

To register on the Website, the Customer must create an Account by filling out the appropriate form, entering their name, surname, a valid e-mail address and a password. Subsequently, the link for access will be delivered to the e-mail address provided. Within the personal area (hereinafter referred to as the "Account") the Customer may then enter the additional data necessary to proceed with purchases within the Website, such as telephone number, billing and shipping addresses. The data entered will become part of the Gardaland database for the purpose of processing the order and facilitating the realization of new purchases through the Website. The personal data provided by Users will be processed in accordance with the provisions of the following paragraph "Data Protection".

Registration on the Website, through the creation of an Account, allows the registered User, among other things, to manage their personal data and update them at any time; as well as access to all information related to orders.

The Client undertakes to immediately inform Gardaland if he suspects or becomes aware of improper use or improper disclosure of the credentials to access the Website.

The User registered on the Website guarantees that the personal information provided by him/her is complete and truthful and undertakes to indemnify and hold Gardaland harmless from any damage, obligation to pay compensation and/or sanction deriving from and/or in any way connected to the User's violation of the rules on registration on the Website or on the storage of registration credentials and/or the provision of false personal data,  incomplete or in any case inaccurate, without prejudice to Gardaland's right to proceed with the disabling of the User's account.

Step to proceed with the purchase of Gift Cards

1. access and registration to the Website. The registration process will require identity verification by means of OTP (One Time Password) via SMS on the mobile phone number provided by the Customer. If the Customer is already correctly registered on the Website, it will be sufficient to access the same through the log-in procedure, entering their credentials;
2. selection of Gift Cards to be added to the shopping cart. As specified in the details of the product page relating to the Gift Cards, by adding them to the shopping cart and proceeding with the purchase order, the Customer confirms that they have read and accepted these T&Cs;
3. compilation of the purchase order (hereinafter "Order") by entering the necessary data required by the system. If the system detects any errors related to the failure to indicate mandatory fields in the form, it will automatically report it;
4. display of the summary of the Order including the detailed indication of the price, the details regarding each Gift Card purchased, the data relating to the Customer, the payment method selected and the summary of the general conditions of sale, i.e. the link where they can be viewed and printed. In this way, the Customer will be able to check the details of his Order and correct any errors before the confirmation/sending of the Order;
5. verification of the information in the Order summary and confirmation of the same;
6. entering payment information. Purchases can be paid according to the payment methods specifically provided for in these T&Cs in the dedicated section. For payments by credit or debit card, the charge will be made online, or in real time through the payment platform of the competent banking institution, after verifying the accuracy of the data communicated by the User;
7. Purchase Order confirmation. By confirming the Order, the Client implicitly declares that he/she has consciously accepted the content and conditions of the Order in question, namely: the prices, volumes, characteristics, quantities and methods of use of the Gift Cards offered for sale and ordered by the Client. After the Order has been placed, the Customer may not cancel it, if necessary, he may contact Customer Service for a possible resolution of problems relating to the Order. In any case, the Customer has the possibility to take advantage of the right of withdrawal, as indicated below;
8. at the same time as confirming the Order, the Customer will receive an e-mail confirming the successful payment at the e-mail address provided, as well as a summary of the purchase made containing a link to select to download the Gift Cards purchased in PDF format. It should be noted that Gift Cards cannot be duplicated in any case or way;

Failure to receive such a message may be due to a transient network communication problem or an error by the Customer in the transcription of the e-mail address. In both cases, Gardaland recommends that the Customer contact the Customer Service at the contacts provided at the bottom of these T&Cs.

The sale will be final only when the Order is accepted by Gardaland and it is taken care of by sending the Order confirmation and the e-mail with the Gift Cards to the Customer. Gardaland will be entitled to collect the full price of the Order from the moment the Order is confirmed.

Gardaland recommends that the Customer keep the e-mails received on paper or electronically. The Customer, by processing the Order, accepts that the communications will be sent to the e-mail address entered by the Customer at the time of purchase and/or registration of his/her Account. Gardaland will not be liable in the event of the insertion of an invalid e-mail address and/or failure to receive the Order Confirmation e-mail for reasons not directly attributable to Gardaland. In such a case, the sale will be considered as final.

The Customer may, however, exercise the right of withdrawal within the terms of the law (see the appropriate section of these General Terms and Conditions of Sale on "Withdrawal").

In any case, personal data must be provided accurately to avoid problems in sending the item or items purchased.

VALUE OF THE GIFT CARD AND PAYMENT METHODS

Pricing

The prices indicated on the Website are displayed in euros and include Value Added Tax (VAT).

On the Website it is possible to purchase Gift Cards for the following amounts:

-        25 € (twenty-five/00 euros)

-        50 € (fifty/00 euros)

-        100 € (one hundred/00 euros)

Payment methods

Gardaland accepts payment for the following forms of payment:

• PayPal, Apple Pay, Google Pay;
• Credit cards: Mastercard; Maestro; Visa; Visa Pay; Amex; JCB; UnionPay.

The debit of the total amount due will be executed online, in real time, at the time of transmission of the order at the end of the payment procedure, after receiving authorization from the competent bank following verification of the accuracy of the data communicated by the User. If payment authorisation is denied, Gardaland will not be able to send admission tickets and will not be liable for any delay or non-delivery.

Debit and payment security procedure

The charge will be made only after the details of the card used for payment have been verified and the company issuing the payment card used by the Customer has issued the debit authorization.

On this point, in application of Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), the User is informed that he may be required to complete the purchase process by meeting the authentication criteria required by the payment institution in charge of managing the online payment transaction. The authentication criteria refer to the identity of the User (to meet this criterion, the User must be registered on the Website at the time of the purchase transaction) and to the contextual knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete the procedure described above may make it impossible to finalize the purchase on the Website.

The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment provider without passing through the servers used by Gardaland. Gardaland, therefore, never has access to and does not store the data of the payment card used to proceed with the purchase of Gift Cards.

You will be charged when you place your order.

Gardaland reserves the right, in any case, to suspend or cancel, at its own discretion and at any time, the execution of an Order and/or the issue of Gift Cards in the event of non-payment or partial payment of any amount to be paid by the Customer, in the event of late payment or in the event of fraud or attempted fraud through the use of the Website, also in relation to previous purchases.

Gardaland also reserves the right to request a copy of the Client's identity card for each payment made by credit card, as well as any other information relating to the Client's identity necessary for the identification of the same in order to guarantee the security and correctness of the transactions carried out through the Website.

As part of the fight against fraud on the Internet, information regarding the Client's Order may be transmitted to third parties authorised by law or designated by Gardaland for the sole purpose of verifying the Client's identity, the validity of the Order, the payment method used and the place of delivery. As an additional measure to the secure payment system and in order to contribute to the prevention of fraud on the Internet, Gardaland reserves the right to verify the personal data provided by the Customer and take the measures it deems appropriate (including the cancellation of the order) so that the purchased goods are delivered according to the data provided in the order.

Gardaland will proceed with the issue of Gift Cards only after receiving confirmation of the authorization for payment or crediting of the amount due. The purchase contract is, in fact, decisively conditional on the non-payment of the amount due with consequent cancellation of the order.

The risk of loss and title to the Gift Card is transferred to the purchaser upon delivery of the Gift Card. We are not responsible for any loss, theft, destruction or unauthorized use by the Customer of the Gift Card.

METHODS OF USE AND VALIDITY

The Gift Card is not nominative. Therefore, it can be used by the buyer for personal purchases or to give it to third parties.

The Gift Card can be used only and exclusively for the purchase of goods or services marketed at the "Adventure Store", "Camelot Shop" and "Lego Shop" stores inside the Gardaland park.

The Gift Card cannot be used for the purchase of tickets, subscriptions, services associated with the hotel stay, nor can it be resold, or converted into cash, nor can change be requested in the event of partial use of the amount.

The Gift Card cannot be used to purchase additional Gift Cards.

At the time of use at the Participating Points of Sale, it is necessary to be in possession of the Gift Card.

The Gift Card is bearer, so you just need to present it to be entitled to use it; therefore, it does not

it will be replaced or refunded if lost or stolen. In addition, since it is necessary for its operation

the identification of the relevant code, if it is damaged in such a way as to make the code of use associated with it illegible and the bearer is unable to identify it in any other way, it will no longer be usable and will not be replaced or refunded.

The Gift Card can be used to purchase services of any amount. If the total amount of the order is greater than the value of the Gift Card, the difference must be paid using one of the payment methods accepted by Gardaland. If, on the other hand, the amount of the order is lower than the value of the Gift Card, the latter can be used for further subsequent purchases until the Gift Card expires.

The Gift Card can only be used during the opening season of the park during which it was purchased (including the "Magic Winter" period). Its validity begins from the date of issue of the Gift Card until the closing date of the reference season as defined above. After this period, the right to use it lapses definitively.

No refund will be due by Gardaland for Gift Cards issued and not used within the timeframe defined below.

If Gardaland detects that a Gift Card generated or obtained fraudulently is used to make purchases within the park's points of sale, Gardaland reserves the right to block the purchase and charge the amount of the purchases to alternative payment methods.

If the code shown on the Gift Card does not work, please contact Gardaland according to the procedures set out at the bottom of these General Terms and Conditions of Sale.

WITHDRAWAL

In accordance with the provisions of Article 52 of the Consumer Code, the Customer has the right to withdraw from the contract for the purchase of Gift Cards without having to provide any reason within 14 (fourteen) calendar days (hereinafter the "Withdrawal Period") from the date of purchase of the same.

That said, in order to exercise the right of withdrawal, the Client must notify Gardaland of the decision to terminate the contract by means of an explicit declaration to be sent by email to the following address: [email protected], or by certified email to the address: [email protected], before the expiry of the Withdrawal Period.

It should be noted that the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period lies with the Customer.

In the event of exercising the right of withdrawal, the codes relating to the Gift Cards purchased will be blocked and the Customer will no longer be able to use the Gift Cards.

In the event that the Gift Cards have already been used, even partially, and/or the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. Gardaland will notify the Client within 5 (five) working days of receipt of the withdrawal request, rejecting it. In this case, the Gift Cards will remain valid and usable by the Customer at the points of sale within Gardaland and listed above.

Consequences of exercising the right of withdrawal

If the Client exercises the right of withdrawal pursuant to this article, Gardaland will proceed with the refund of the total amount due, without undue delay and in any case no later than 14 (fourteen) calendar days from the date of receipt of the decision to terminate this contract. The refund will be made using the same payment instrument used for the initial transaction, unless the Client has expressly provided otherwise. In any case, the Customer will not incur any expense because of the refund.

In the event of partial withdrawal from multiple orders, the amount of delivery costs to be refunded will be quantified in proportion to the value of the Gift Cards subject to withdrawal.

DATA PROTECTION

Gardaland collects and processes the Customer's personal data exclusively for the purpose of completing the purchase process and issuing the Gift Card. The Order form, which is necessary to proceed with the purchase of Gift Cards, will be received by Gardaland only for the purpose of correctly concluding the purchase procedure; however, it will not be stored in any of its databases, unless the Customer has given his/her consent to the processing of data for marketing purposes during the purchase phase. In this case, Gardaland stores information relating to the Gift Cards purchased, quantity and price paid. For information regarding the processing of the Customer's personal data, please consult the Privacy Policy published on the Gardaland Website.

OBLIGATIONS OF THE CUSTOMER

The Customer undertakes to pay the price of the Gift Card(s) purchased within the time and manner indicated in these General Terms and Conditions of Sale.

The Customer undertakes to keep the Gift Card(s) delivered.

INTELLECTUAL PROPERTY

All figurative and non-figurative trademarks, including the "Gardaland" trademark, images, illustrations, logos and any other content present on the Gardaland Gift Cards and on the Gardaland Website, where these General Terms and Conditions of Sale are published, are the exclusive property of Gardaland and/or the respective holders of the intellectual property rights on the same.

The reproduction in whole or in part, the modification or use of such trademarks, illustrations, images and logos, or any other content, for any reason and by any means, without the express written authorisation of Gardaland and/or the respective holders of the intellectual property rights on the same is strictly prohibited.

GENERAL CLAUSES

Partial disability

If one or more provisions of these Terms are declared invalid or ineffective due to a change in the law or following a ruling by a competent court, the other provisions will remain in full force and effect.

Waiver

The fact that one of the Parties does not assert against the other a breach of any of the obligations contained in these Terms shall not be construed as a waiver of the performance of the obligation in question for the future.

Applicable law and jurisdiction

These General Terms and Conditions of Sale and the purchase contracts concluded are governed by Italian law. Any dispute relating to the validity, interpretation, execution or termination of these T&Cs shall be referred, in the absence of a settlement, to the jurisdiction of the Italian Courts competent according to the place of residence or domicile of the Client, if located in Italy.

Pursuant to art. 141-sexies, paragraph 3 of the Consumer Code, Gardaland informs the Client, in the event that he has submitted a complaint directly to Gardaland as a result of which it has not been possible to reach an amicable solution, of the possibility of resolving the dispute that has arisen, relating to obligations arising from a contract concluded on the basis of these General Terms and Conditions of Sale,  out-of-court before the "Alternative Dispute Resolution" body or bodies (ADR entities, as indicated in Articles 141-bis et seq. of the Consumer Code).

The Customer, who is a Consumer pursuant to Article 3, paragraph 1, letter a) of the Consumer Code, also has the possibility to resolve any disputes relating to purchases, without recourse to the Court, through the online dispute resolution platform available at the link http://ec.europa.eu/consumers/odr/.

In any case, the Customer's right to appeal to the competent ordinary court is reserved, whatever the outcome of the out-of-court settlement procedure for disputes relating to consumer relationships by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code.

The Customer who resides in a Member State of the European Union other than Italy may also access, for any dispute relating to the application, execution and interpretation of these General Terms and Conditions of Sale, the European procedure established for small claims, by Council Regulation (EC) No. 861/2007 of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 5,000.00. The text of the regulation is available on the www.eur-lex.europa.eu website.

CONTACTS

It is possible to request information, send communications and/or suggestions, request assistance or submit complaints, by contacting Gardaland in the following ways:

• by e-mail, to:[email protected]
• by certified email, to the address: [email protected]
• by sending a registered letter with return receipt by post to the following address: Gardaland S.r.l., Via Derna 4, 37014, Castelnuovo del Garda (VR).

Gardaland will respond to complaints submitted within 5 (five) days of receipt of the same.

Last Update: 23/07/2026